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Maximo REACT

Product Vision

 Enable field engineers and technicians to interact with digital twins, receive AI-guided support, and collaborate remotely with experts to maintain and optimise physical assets.” 

Our Team

Our team of experienced IT professionals is dedicated to providing exceptional service and support to our clients. 


We are committed to staying up-to-date with the latest technologies and trends in the industry to ensure that our clients receive the best possible solutions.

Problem | Impact | Solution

Availability Constraints

Knowledge Retention & Consistency

Scalability & Cost Efficiency

       

Human engineers providing remote   assistance are limited by work hours, time zones, and availability. 


Urgent support requests may   experience delays, especially outside regular business hours. 


AI-driven virtual assistants can   offer 24/7/365 availability, reducing response time and dependency on human   schedules, and increasing first-time fix.

Scalability & Cost Efficiency

Knowledge Retention & Consistency

Scalability & Cost Efficiency

       

Scaling human-based remote   assistance requires additional personnel, leading to higher operational   costs. 


As demand grows, companies must   continuously retain more engineers, increasing expenses. 


AI-powered virtual assistants can   handle routine inquiries, freeing human engineers for more complex tasks   while optimising costs.

Knowledge Retention & Consistency

Knowledge Retention & Consistency

Knowledge Retention & Consistency

       

Human engineers may provide   varying levels of expertise, and knowledge transfer relies on documentation   or training efforts. 


Inconsistent responses and   potential loss of institutional knowledge if/when experienced engineers   leave. 


AI-driven solutions can learn   from past interactions, ensuring consistent and standardised guidance while   maintaining institutional knowledge.

Remote Engineer & Collaboration Tool

Engineer Avatar Capabilities

  • Conversational Guidance: Walks engineers through SOPs, diagnostics, and repairs. 
  • Visual Recognition: Analyses images or video feeds from field devices. 
  • Contextual Memory: Remembers asset history and prior interactions. 
  • Multilingual Support: Communicates in the engineer’s preferred language. 
  • Escalation Logic: Routes complex issues to human experts via AVD.  

Benefits

  • Human-like interaction without needing a human on call 24/7. 
  • Faster onboarding for new engineers with avatar-led training. 
  • Scalable support across geographies and time zones. 
  • Continuous learning as avatars improve from each interaction.  

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